Our Service Promise

A financial services partner you can trust

We believe our clients deserve the best, which is why we always strive to provide a high standard of service. As a trusted, professional financial services partner to over 10,500 businesses worldwide, it is important that we get things right for our clients. So, when it comes to your funding needs, our team is on hand to offer expert advice.

We have created our Service Promise to give you clear information about the level of service you can expect as a client of Bibby Financial Services. It is our benchmark that shows how we deliver value and supports your business.

We always aim to exceed expectations and as part of our ongoing commitment to our clients, as members of the Irish Asset and Invoice Finance Association (IAIFA), we also abide by its Code of Conduct.

We want to do the very best for our clients by ensuring our service is:

Honest, clear and simple: this means we are transparent and straightforward to help avoid any misunderstanding and build trust.
Supportive and understanding: we take pride in our experience of funding clients for over 35 years, which is why we take a proactive approach in the way we support your business.

Based on strong relationships: we spend a great deal of time getting to know our clients through regular communication, so we can provide a high quality service tailored to your specific needs.
Helpful and responsive: whether a general inquiry or resolving issues when anything goes wrong, we will respond in a speedy, friendly and helpful way with excellent customer service.

Here to support you

Customer care underpins the way we do business, helping us to deliver customer service excellence. Our team is on hand to answer any questions about the service we provide, or you can get in touch with your local relationship manager.

We are committed to continuous improvement and use feedback from our clients to help us to make sure that the service we provide is of the highest standard. If you would like to leave your feedback, please share with us here.

You can view Our Complaints Procedure.

Speak to one of our team today on 01-297-4911

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Request a Callback